Refund policy

RETURN AND REFUND POLICY

Last updated: October 28, 2026

This Return and Refund Policy applies to purchases made through eqoravelle.shop and is operated by AQUA-TECH WELL DRILLING & PUMP REPAIR INC.

30-Day Returns

We want you to be satisfied with your purchase. You may request a return within 30 calendar days after the date your order is delivered.

Eligible returns are free of charge. eqoravelle will provide return instructions and, where applicable, a prepaid return label.

To start a return, please email kevilaritteas@outlook.com with your order number, the item or items you want to return, and the reason for the return.

Please do not send an item back before receiving return instructions.

Unless we tell you otherwise in writing, approved returns should be sent to:

AQUA-TECH WELL DRILLING & PUMP REPAIR INC
36830 TRUDY RD
FRUITLAND PARK, FL 34731
United States

Return Conditions

Items must be returned in their original condition, unused or unworn, with original tags, packaging, and accessories.

We may decline a return if an item shows signs of wear, damage, odor, washing, alteration, or missing components, except where the item is defective, damaged during delivery, or not the item that you ordered.

The following items are generally not returnable unless they arrive defective or applicable law requires otherwise:

- Gift cards
- Personalized or made-to-order products
- Digital products
- Perishable goods
- Opened hygiene-sensitive products
- Items marked as final sale

Nothing in this policy limits a consumer's mandatory legal rights.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us at kevilaritteas@outlook.com as soon as possible and, when practical, within 7 calendar days of delivery.

Please include your order number and clear photographs of the item and its packaging.

After reviewing the issue, we may provide a replacement or a full refund at no additional cost to you.

Refunds

After we receive and approve an eligible return, we will issue the refund to the original payment method.

We normally process approved refunds within 3–7 business days.

Your bank or payment provider may require additional time to post the credit to your account.

If a return is not approved, we will explain the reason and contact you using the information provided with your order.

If you have not received an approved refund after the applicable processing period, please first check with your bank or payment provider. You may then contact us at kevilaritteas@outlook.com so that we can investigate.

Shipping, Taxes, and Return Costs

Orders over US$30 qualify for free standard shipping.

Any shipping charge for an order below US$30 will be displayed at checkout before payment.

We do not pass separate taxes or import duties to customers at delivery. Where applicable, those amounts are included in the order total or paid by us.

Original shipping charges are refundable when required by applicable law. Otherwise, the refund will be for the eligible returned merchandise.

This policy does not affect any mandatory cancellation, withdrawal, conformity, warranty, or other consumer rights that apply in your place of residence.

For questions about a return or refund, please contact:

kevilaritteas@outlook.com